Small Details, Big Payoff: Being Upfront With Customers

Recently, Blip.tv made some changes to how they handle “Pro Accounts” and their users. Their service is home to many individuals and companies’ who have been storing, displaying, and paying to host their videos with Blip.tv for years. Now Blip.tv has decided that, although they provided this as a service in the past, they no longer want to and have started canceling everyone’s subscriptions.

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Small Details, Big Payoff: Restrooms 

If you have the ability to effect the design, layout, or features in your organization’s restrooms, here are a few tips to make such a … erm … personal experience better:

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Small Details, Big Payoff: Admitting Failure

When prevention has failed, what should you do once something has gone wrong? Here’s a short list of tips for making your customer’s experience better in the face of a mistake:

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Small Details, Big Payoff: Customer Opt-Outs

I recently evaluated a Facebook game called Press Your Luck, developed by Ludia Games. The process of initially discovering the game through to revoking its access took me about an hour. Here’s why.

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