It Doesn’t Matter Who You Are

“I am honest and hardworking” is a phrase pretty much everyone uses: job candidates, employees during reviews, leaders speaking to the press, criminals claiming innocence, etc. Statistically speaking, some of these people are lying. And some of these liars have no idea they’re doing it.

In an ideal world we would all be who we say we are. Better yet – we’d be self-aware enough to know who everyone else thinks we are. Then there’s this world. Here, our insight is cloudy at best. Intent matters less than perception and perception is the only reality.

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Writing Letters: Too Many Companies To Mention Edition

TRIGGER WARNING: Consent issues, physical and sexual assault Dear Too Many Companies on Facebook to Name Individually, I understand that you want to be “creative” or “unique” or “fun!” I really do. But there’s a point where “fun” goes beyond unprofessional and towards outright exploitative and dangerous. There seems to be an influx of companies […]

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Small Details, Big Payoff: Being Upfront With Customers

Recently, Blip.tv made some changes to how they handle “Pro Accounts” and their users. Their service is home to many individuals and companies’ who have been storing, displaying, and paying to host their videos with Blip.tv for years. Now Blip.tv has decided that, although they provided this as a service in the past, they no longer want to and have started canceling everyone’s subscriptions.

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Writing Letters: Yahoo

Dear Yahoo, You’re doing automation wrong. Love, Sheri
P.S. Read on for why.

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